Frequently Asked Questions

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We have many options for financing addiction treatment for those in need of our rehab programs. Our rehabs finance over the period of treatment, and beyond the duration of treatment, without credit checks. We also work with third-party organizations that specialize in lending to those in need of alcohol and drug rehab. Our internal financing allows many individuals and families to gain access to top quality care that otherwise isn’t available.

Our physicians typically prescribe Buprenorphine/Naloxone (Suboxone) to overcome opioid withdrawal. They also typically prescribe medications like Zofran (nausea and vomiting), Tizanidine or Baclofen (muscle relaxant), Hydroxyzine (non addictive sedative for anxiety), Loperamide (diarrhea and abdominal cramps) and Naproxen (muscle pain). If you are in still in pain, we shall utilize non opioid alternatives to manage your pain. The exact option depends on the cause of pain and can vary based on whether or not you have chronic pain.

You don’t need to be in withdrawal at your first appointment. However, when you are starting your Suboxone prescription you will need to abstain from using your opioid of choice and you will experience some withdrawal symptoms. Then, you will start Buprenorphine/Naloxone (Suboxone) which will help overcome those symptoms and remove opioid cravings. You may have some side effects as you adjust to the medication, but we will be available to help you with anything you need! Your provider will work closely with you throughout the process to check in on how you’re doing and help you through it. If you have concerns about this process, we’d be happy to schedule a time for one of our providers to give you a call to talk more in detail about it.

It is up to your provider to make a decision on when they can write a prescription. Usually providers are able to call in your prescription to the pharmacy of your choice on the day of your appointment. Refills will be prescribed during follow ups.

We help people who are looking to reduce their use of opiates. We offer Medication for Addiction Treatment (MAT) using Buprenorphine/Naloxone (Suboxone) to reduce opioid cravings

For opioid dependence treatment, we only offer Suboxone.

While Methadone can also be used to treat opioid dependence, you have to visit a clinic weekly to obtain the prescription, and that doesn’t fit with our telemedicine model.

The providers can and do prescribe other medications to treat things other than opioid dependence. However, this is done on a case-by-case basis and we do ask that you seek help from a primary care provider for prescriptions you might need that are not directly related to your opioid dependence treatment. For example, if your Suboxone is making you nauseous, your provider might prescribe something to help with that.

Opioid withdrawal symptoms are uncomfortable, but there are opioid withdrawal treatments your medical provider can prescribe to help relieve these symptoms. Clonidine helps reduce anxiety, irritability, muscle aches, sweating, and runny nose, and hydroxyzine (Atarax) can also help with anxiety and insomnia. Tizanidine (Zanaflex) helps reduce muscle spasms. Ondansetron (Zofran) relieves symptoms of nausea and vomiting. Loperamide (Imodium) helps relieve diarrhea. Bentyl helps relieve gastrointestinal (GI) symptoms, especially abdominal cramping. And lastly, once you start the induction and stabilization phase with buprenorphine/naloxone (Suboxone), you will experience significant reduction and relief from withdrawal symptoms.

This is not a quick fix. It really depends on how long you’ve been using opioids for and how much you use. How well you personally respond to treatment can make a big difference as well, so it really is hard to predict beforehand and varies patient to patient. The recovery process takes time, but we will be here to help you through every part of the process no matter how long it takes! Luckily, Suboxone will curb your cravings and won’t leave you feeling foggy, so you can function very well while on the medication. In short, the process will likely be long, but worth it.
Since treating Opioid Dependence is an ongoing and dynamic process, we have a monthly fee which allows us to offer you continuous access to your coach, doctor and the entire care team.” To the first line in the statement
We do not accept insurance for our fees. That said, you can use your insurance benefits card to pay for medications and lab tests. Just take your card with you to the pharmacy or the lab. We are happy to provide you a superbill that you can submit to your insurance company to potentially get some of that money back using your out-of-network benefits. You can use your insurance benefits card to pay for medications and lab tests. Just take your card with you to the pharmacy or the lab.

Yes. We will never share any health information with anyone else unless we have your explicit consent.

We can help you transition from Methadone to Suboxone, just as long as you are currently on 40mg or less of Methadone. If you are currently taking more than that, we would need to wait until your dose is less than 40mg to start your treatment. It is dangerous to switch from a high dose of Methadone to Suboxone, because there is too much of a difference in dosages. The side effects can be dangerous. Contact us when you are ready to make the switch!

The monthly fee includes all provider visits to refill your prescription. It also includes getting care via chat messages between scheduled visits, onlinescheduled provider visits, and care navigation as needed.  It does not include any laboratory testing, or medication costs, or support groups.

We are a subscription based model (as opposed to paying at each appointment). We do not offer refunds if you have spoken with your provider over the phone or seen your provider in-person with-in the monthly billing cycle.

You may cancel your appointment anytime within 72 hours before your appointment and no charge will be made.

If you cancel your appointment, and then restart treatment, an induction  first month fee of $500 will be required.

  • You may cancel your appointment anytime within 72 hours before your appointment and no charge will be made.
  • If you cancel your appointment, and then restart treatment, an induction  first month fee of $500 will be required.
We provide at-home treatment via phone and video calls.  No need to go to a doctor’s office or clinic.  Even lab testing can be done from home, but it is far cheaper to drop off a urine or saliva sample at a local collection site. If you do not have a Primary Care Provider, we can help you arrange treatment with a local provider in most regions.
Routine tests of urine or saliva will show whether you have been using other illicit or inappropriate drugs and whether you have been taking your MAT. You may have to give supervised samples to ensure they are yours. With continual negative results, you’ll be asked to take drug tests less often.  If you test positive for other drugs, your provider may ask that you take drug tests more often, and may even lead to discharge from the program. The Treatment Program Standards require us to perform what are known as “Random Screenings” to monitor your progress with the program. You may receive a call from the office stating that you need to come in for a Random Screening. For this visit, you need to bring all your medications with you to be counted. You will be required to provide a urine or saliva sample at the clinic. You must come in for your Random Screening with 24 hours of receiving the phone call. There are absolutely no exceptions to this rule.  Missing a single Random Screening will result in disqualification from the program.
Failing a urine or saliva screening (showing a positive result for usage of illegal drugs) may result in disqualification from the program We also have medical affiliates who provide direct medical care in most regions.

There are many aspects that combine to create the quality of life we enjoy each day. We understand this fact and the importance of a holistic approach to addiction treatment, the maintenance of recovery, and our ongoing quest to continually improve our quality of life.

The prevalence of overweight and metabolic syndrome exceeds 50% of the US population, and is rapidly increasing.Less than 12.2% of the US population is considered to be metabolically healthy.  Much of the processed food that the average consumer eats contains high concentrations of omega 6 vegetable oil and high fructose corn syrup, both of which contribute to metabolic inflammation and predispose the individual to neuroinflammation and addiction behavior.

Clients are provided the opportunity to approach their health and wellness goals when they are ready. Fitness and health are catalyst for improved quality of life through self-confidence, self-efficacy, and self-worth. It is often underestimated when considering the power that a well-designed fitness and nutrition plan can have on one’s recovery, but we do not make this mistake. Two of the most powerful self-therapies are diet and exercise.

What we offer:

  • Nutritional Counseling and Management
  • Fitness Counseling and Management
  • Workout Plans
  • Functional Analysis
  • Corrective exercise prescription
  • Lying about anything during your Intake and/or Induction or during your treatment.
  • Continuing to consume illegal drugs during your treatment.
  • Cheating on a urine or saliva screening.
  • Failing a urine or saliva screening (found drugs).
  • Discrepancies in amount of medication in your possession.
  • Selling or distributing your medication.
  • Receiving pain medication from a different physician.
  • Stopping your medication without consulting your monitoring physician.

Why choose us?

Instant access to Clinical Support Specialists

You can reach a trained Clinical Support Specialists from 6am to 8pm PST every weekday via text, chat or phone calls through our secure app. Get any issues with pharmacies or insurances resolved quickly, as well as support in reaching your treatment goals.

Provider visits via chats & video calls

Through our secure app, get quick advice from your medical provider over chat, or have a longer conversation over a video call.

No waiting rooms. No travel. Completely confidential.

Prescription Refills

Your prescription will be sent electronically to a pharmacy near you.

The prescription will be refilled at every follow up call with your medical provider.


Our commitment to your privacy

Our treatment is fully confidential. We will never share any health information with anyone else unless we have your explicit consent. Please view our privacy policy below; our enrollment coordinators would be happy to elaborate. With your consent, our full provider team will be there to coordinate the safest and best treatment for you. You will have full access to your medical record, have full rights to standard-of-care confidentiality, and will communicate with your Clinical Support and Provider team through our secure and HIPAA-compliant mobile app.

Online Support Groups

Too often, the journey to get off opioids can be a lonely one.

These online video calls are a safe space with only people who are looking for help with opioid use.

You can simply attend to listen in, or share your story and support others on this journey.